privacy policy

We are committed to protecting your personal information in connection with the use of studio Koter. Personal information means any information about an individual or information from which an individual can be identified. It does not include anonymous information, namely information that does not relate to an identifiable individual.

When you use Studio Koter you trust us with your information, and we take your privacy extremely seriously. This privacy policy aims to explain what information we collect, how we use it and what rights you have. Please read through it carefully, as it is very important to us that you understand and accept the terms of the policy. 

If you have any questions of concerns about our policy please contact us at

About us

Studio Koter is owned and operated by Studio Koter Limited a company registered in England and Wales whose registered office is is Santa Maria Anchor Lane, The heath, Dedham, Colchester, Essex, united Kingdom, CO7 6BX with company number 409689355.

Studio Koter is the controller (or data controller) and is responsible for your personal information (referred to as “Studio Koter”, “we”, “us”  or “our” within this policy)

The term “you” refers to the user wishing to use the services of Studio Koter

Information we may collect about you

We collect information that you provides to us about you and/or your child/children (of whom you are legal guardian) , such as name, address, contact information, clothing sizes and payment information. Some information requested is mandatory for membership and some is optional.

Contact data means the data we use to contact you which may include your billing address, delivery address, business address, e-mail address and telephone numbers.

Identity data means first and last names, dates of birth, clothes size, gender should you choose to provide it to us.

Profile data includes your username and password, purchases or orders, location, interests, personal preferences and any feedback and survey responses

Financial Data means the Bank account or credit card details associated with the process of your subscription or order payments. We do not store or process your bank or card details ourselves, they are processed and stored via one of our third party service providers. Payment details are encrypted in your browser via HTTPS (Hypertext Transfer Protocol Secure) and are securely transferred to our relevant third party payment service provider to process your payment

Transaction data means information about the transactions you have made with Or Collective including payments, refunds and details of items you have rented from us.

Usage data includes information about how you use our service, including browsing patterns, length of time spent on our platform, items viewed, click stream patterns and page interaction information (this information is provided by cookies – please refer to our cookie policy)

Marketing Data includes your preferences in receiving marketing from us.

Technical data means details about the devices you use to access our platform, including your internet protocol (IP) address, browser type and version, location, plug-in types, operation system and technology used to access our website


Studio Koter and your information

In short we collect information about you via direct data, indirect data and social media data.

Direct Data

To use the or Collective service you are required to register as a member and create an account and profile and provide the name and date of birth of your child or children. We request this information to enable us to provide a the best personalised service possible via our communications and on-line platform, which includes individualised offers, rewards and suggestions. This information also helps us to plan accurate stock levels to fulfill our customers needs. Providing this information is completely optional but some services may not be available without this information.

When you share this information you are confirming to us that you are he legal guardian and carer of the child and/or have the express permission of the legal guardian.

This information is held securely and may be used in our correspondence with you.

We may also collect aggregated data such as demographic or statistical data for the purpose of analytics. 

We Do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data, criminal convictions or offences) 


Indirect Data

Indirect information is gathers using cookies. A cookie is a small file that is placed on your device when you visit a website. You can set your browser to refuse all or some browser cookies, or to alert you when a website set or access cookies. If you disable or refuse cookies it is possible that some parts of the Or Collective platform may not function properly. 

This information helps us to provide you with a better user experience by tailoring the functionality of out platform to your individual needs, for example identifying the pages or sections that you regularly use. Cookies also enable us to analyze user patterns to help us improve our website experience.

The Cookies used do not give us access to your computer and the information used is for statistical purposes only and do not identify you individually. Please refer to our Cookie Policy for further information.


Social Media Data

This data is gathered via technology to help us identify when you have located us via a social media platform or to send information to you during your Social media activity. The use of this technology does not result is holding any of your personal contact details, or likes and dislikes. The information obtained is not describes as “sensitive personal data” under law. For more information relating to your online choices please visit:


How do we use your personal information

We use your information for a variety of business purposes. We will only use your information within the constraints of the law and under the following circumstances

where it is requires for our legitimate business purposes. Your fundamental rights do not override those interests.

  • In order to enter or perform a contract with you
  • with your consent
  • for compliance with our legal obligations

We will only use your information for the purposes for which it was collected and where we are required or permitted by law. We may process your information for the following purposes

  • To fulfil and manage any orders and payments in connection with the studio Koter and to administer and manage your Studio Koter account
  • To send administrative information to you for business purposes, legal or contractual
  • To send marketing and promotional communications for business purposes (with your consent)
  • To facilitate an Studio Koter account and sign in process
  • Request feedback communication regarding Studio Koter service
  • To protect the Studio Koter services for business purposes. For running our business, provision of administration, IT services, network security and /or legal obligations. 
  • To enforce our terms and conditions for business purposes
  • To respond to legal requests and prevent harm under legal obligations
  • For other business purposes which are compatible with our policy such as data analysis, identifying usage trends, determining effectiveness of our promotional campaigns and to evaluate and improve the Studio Koter service and user experience.
You are in control

You decide what information we collect about you either by your web browser settings controlling cookies or by providing us with your consent your consent. If you do not wish us to use simply tick/untick the box on the website. If you have previously provided permission but have changed your mind simply e-mail us at and we will deal with your request and confirm accordingly.

How do we keep your personal information secure?

We take the protection and security of your data very seriously and have implemented appropriate organizational, electronic and procedural security measures to protect the confidentiality and security of any information provided to us.

Information delivered to us electronically via our website uses Secure Sockets Layer (SSL) This encrypts transaction information such as credit/debit card details and name and address which means only we are able to decode your personal information. Please not however that unfortunately no transaction made over the internet can be 100% secure. So whilst we have taken all reasonable steps possible to protect your information use of the Studio Koter platform is at your own risk.

Will your information be shared

We only share or disclose your information to comply with contractual obligations to fulfil our business purposes or with your consent.

We do not sell, distribute or lease your personal information to third parties without your explicit permission or are required to do so by law. We may use your personal information to send you promotional material about third parties, but only if you have consented to this.

We may share your information with third parties in order to allow us to provide our services to you. This will include but not be limited to:

Processors who we need to use in order to process and fulfill your requests such as payment services, warehouses, order packers and delivery companies

Website hosting companies and other service providers who are required in order to run our business

Credit reference agencies, Law enforcement and fraud prevention agencies for the prevention and detection of fraud.

Other processors approved by you such as social media services.

How long do we keep your information 

We will only keep your information for as long as is reasonably necessary for the purposes it was obtained, or for the purpose of satisfying and legal, regulatory, tax, accounting or reporting requirements.

To determine the appropriate period for retention of your information, we have to consider the amount, nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which your information is processed and whether we can achieve those purposes through other means.

By law we have to keep basic information about our customers such as contact details, identity and financial data, for a period of six year after a client ceases to be a customer (date of last financial transaction)

In some circumstances we will anonymize your personal data so that it cannot be associated with you, for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Once you are no longer a customer and our legal obligations have been satisfied, we will securely destroy or anonymize it in accordance with applicable laws and regulation.


Legal rights

You have rights under data protection laws in relation to your personal data 

You have the right to request access to details of personal information which we hold about you under the relevant data protection legislation in force at the time.

You can request a correction of any of the information held about you

You can request erasure of your personal data where there is no good reason for us to continue processing it.

You can object to processing of your personal data. Where we are relying of the legitimate interest (or this of a third party) and you object to a particular part of the process that you feel impacts on your fundamental rights and freedoms.

You also have the right to object where we are processing your personal data for direct marketing purposes, although in some cases we may be able to demonstrate that we have compelling legitimate grounds to process your information which may override your rights and freedoms

Where you have successfully exercised your right to object to processing you have the right to ask us to remove or delete all your personal data subject to relevant legal requirements. 

You can request restriction of processing of your personal data for the following reasons

  • If you want us to establish the data’s accuracy
  • Where our use of the data is unlawful
  • Where you need us to hold data to establish, exercise or defend legal claims
  • Where you object to our use of your data while we verify possible legitimate use of it

You can request transfer of your personal data to you or a third party. Note: this only applies to automated information that you initially provided consent for us to use or where we used the information to enter a contract with you

You can withdraw consent at any time where we are relying on consent to process your personal data. If you withdraw your consent we may not be able to provide certain products or services. You will be advised of this at the time.

If you wish to exercise any of these rights please contact us at

You will not have to pay a fee to access your personal data or to exercise any of the other rights note: if a request is repetitive, excessive or clearly unfounded we may charge a reasonable fee

Upon requesting information we may have to request further specific information from you to confirm your identity and ensure security

We will aim to respond to all legitimate requests with one month unless there are multiple requests or the request is particularly complex.

Refining marketing communications

If you have opted in you will receive marketing communications. You can ask us or third parties to stop sending you marketing material at any time simply by contacting us, or by using the “unsubscribe” link at the bottom of any e-mail, or login to your account and set your preferences accordingly

Questions or queries

We welcome any feedback or questions you may have regarding this Policy. Please feel free to contact us at

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( . We would however simply ask for the opportunity to deal with your complaint before you approach the ICO. We take any complaint very seriously and will aim to resolve any issues promptly and efficiently.

So please contact us first